EXCHANGES & RETURNS
If you're not 100% happy with your Mugsys, exchange or return them within 45 days for free using our prepaid return labels.*
We just ask that the returned Mugsys are unwashed and do not show signs of wear. Here's how it works:
- Submit an exchange/return request via our return portal.
- Ship the Mugsys back to us using the prepaid return label we email you.
- We'll process your exchange or return within 1-2 biz days of receiving & we'll update you along the way.