EXCHANGES & RETURNS
If you're not 100% happy with your Mugsys, USA exchanges/returns are free using our prepaid return labels. Pls note, the returned Mugsys must be in the same condition as you received them—unwashed and without signs of wear (e.g. no stains or visible marks, not overly wrinkled, no pet hair, etc.).
Also, in light of the holidays, we'll accept exchanges/returns initiated within 90 days of the original order placed or by Jan. 31st, whichever comes first.
Here's how you get started:
- Submit an exchange/return request via our return portal.
- Ship the Mugsys back to us using the prepaid return label we email you.
- We'll process your exchange or return within 1-2 biz days of receiving & we'll update you along the way.