Free Returns and Exchanges—100% Comfort Guaranteed.

We want you to be 100% happy with your Mugsys. If you want to return or exchange them for any reason, just send them back to us within 60 days using our prepaid return labels.

Pls note, the returned Mugsys must be in the same condition as you received them—unwashed and no signs of wear (i.e. no stains, marks, tears, etc.).

Here's how you get started:
  1. Submit an exchange/return request via our return portal.
  2. Follow the few steps in the return system and you will automatically get a return label.
  3. We'll process your exchange or return within 1-2 biz days of receiving & we'll update you along the way.
    Mugsy Jeans Free Returns & Exchanges Portal

    Additional notes:
    • For Int'l customers, pls email to initiate an exchange/return.
    • All Sale items are final sale.

    Questions? Shoot us an email to and we'll get back to you within one biz day.