Free Returns and Exchanges—100% Comfort Guaranteed.
We want you to be 100% happy with your Mugsys. If you want to return or exchange them for any reason, just send them back to us within 45 days using our prepaid return labels.
Pls note, the returned Mugsys must be in the same condition as you received them—unwashed and no signs of wear (i.e. no stains, marks, tears, etc.).
Here's how you get started:
- Submit an exchange/return request via our return portal.
- We'll email you a prepaid return label to ship the Mugsys back with.
- We'll process your exchange or return within 1-2 biz days of receiving & we'll update you along the way.
- For Int'l customers, pls email firstname.lastname@example.org to initiate an exchange/return.
- All Sale items are final sale.
Questions? Shoot us an email to email@example.com and we'll get back to you within one biz day.