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FAQ

STORES

Are you in any stores?
Mugsy is 99% online focused but we do have a location of our own—The Mugsy Lounge here in Chicago! Check out our Contact page for more details and pics!

STYLES & SIZES

When will you have new styles?
Our next launch will be in May. Join our emails at the bottom of this page for insider access & discounts on new releases.

My size is sold out, when will it be back in stock?
We're restocking all jeans in May. Join our emails at the bottom of this page to get restock updates.

What sizes do you offer?
We offer waist sizes 28, 30, 31, 32, 33, 34, 36, 38, 40 & 42 and inseam lengths 30, 32, 34 & 36 (depending on waist size)
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SHIPPING POLICY

What's your shipping policy?
Free USA shipping on orders over $120!

Do you ship internationally?
Yup. Pls keep in mind you are responsible for any customs duties or import fees. If this is a concern, email us before placing your order.

EXCHANGES & RETURNS

We do free USA exchanges and returns! Check out our exchanges & returns page for more info.

FIT & SIZING

Check out our Fit Guide for info on our fits & sizing.

REFERRAL PROGRAM

How does your referral program work?
Get $10 off for each buddy you refer to Mugsy. Once they make their 1st purchase, we'll send you a $10 discount code. Get started here.

I've referred multiple buddies, is there a way to consolidate all my rewards?
Yup, just email team@mugsyjeans.com including all the discount codes you've been rewarded and we'll consolidate them into one code for you.

MAINTENANCE

How should I wash my Mugsys?
To best maintain your Mugsys: Machine wash on cold, inside out with like colors and hang dry (throw in dryer for ~5 mins to de-wrinkle before hang-drying if needed).

Will my Mugsys shrink in the wash?
We designed Mugsy jeans to be warp and shrink proof. Follow the wash instructions above and you'll be golden.

Will the dye bleed on Mugsy jeans?
All jeans will bleed in the early stages, especially darker styles. Avoid sitting on light-colored furniture and wearing light-colored clothing or shoes for the first few wears until the dye fully sets in and has stopped bleeding.

For more best practices on jeans maintenance, check out our full post here.