FAQ | Mugsy
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FAQ

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      FREQUENTLY ASKED QUESTIONS

      - Stores
      - Shipping
      - Exchanges & Returns
      - Sizing
      - Fit Guide
      - Washing & Drying Your Mugsys
      - Consumer Information & Privacy
      - Green Initiatives

        STORES

        Do you have any stores? 

        We have stores in Chicago, Boston, Austin, DC & at the Mall of America! Click here to learn more.

        SHIPPING

        What shipping options do you offer?
        We offer free US shipping and a few paid expedited options. 

        What shipping carriers do you use?
        We ship with various carriers, including DHL, FedEx and USPS (tracking will confirm which carrier your package ships by).

        Do you offer shipping insurance?
        We've partnered with Route to offer low-cost shipping protection for your package. If you experienced an issue with your order, file a claim with Route’s team here.

        Do you ship internationally?
        Absolutely! We partner with Global-e to ship internationally. To see which countries we ship to, please select the destination in the country switcher dropdown. Doing so will change the currency on the website accordingly, and at checkout you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

        Are international duties and taxes included at checkout?

        Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if they are not already included in the product price. ​Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. ​It will be noted at checkout for full transparency before you order.

        US EXCHANGES & RETURNS

        We offer free exchanges & returns, comfort 100% guaranteed for US orders.

        If you want to exchange or return your Mugsys for any reason, just send them back to us within 60 days of purchase via our Exchanges & Returns Portal.

        It takes less than a minute and we'll email you a free return shipping label immediately.

        Important Policy Notes:

        • All exchanges and returns must be initiated via our system and shipped using the return shipping label we email you.
        • All items must be returned in the same condition you received them (e.g. new, unused and undamaged).
        • Items marked FINAL SALE are not eligible for exchange or return.
        • INTL' EXCHANGES & RETURNS

          For international customers, if you want to exchange or return your Mugsys for any reason, just send them back to us within 60 days of purchase via our Exchanges & Returns Portal. You will need to provide your own label and we ask that you please ship the jeans back to us at the following address:

          RYDER ECOMMERCE BY WHIPLASH
          WHIPLASH ATTN MUGSY
          9157 MINK ST SW STE 100
          ETNA OH 43062-8871

          We'll need your tracking number for your return as soon as you have it so we can process your refund/exchange.

          SIZING

          What sizes do you offer?
          We currently offer waist sizes 28, 30, 31, 32, 33, 34, 35, 36, 38, 40 & 42 and inseam lengths 30, 32, 34 & 36 (depending on waist size).

          When do you come out with new styles?
          We launch new styles and products all the time. Join our emails at the bottom of this page for first access and VIP deals.

          My size is sold out, when will it be back in stock?
          Be the first to know by signing up for the restock notification on the product page - just select your size and click the 'Notify Me When Available' button to input your email.

          FIT GUIDE

          Do you offer multiple fits?
          We recently rolled out a few new fits in select jeans styles. Here's everything you need to know about our fits:

          1. The Mugsy Fit: Unless it says otherwise, Mugsys come in our Mugsy Fit, the fit dudes love—Not too baggy, not too tight, the ultimate blend of style and comfort that looks great on any body.
          2. Casual Fit: The slightly looser cousin to our Mugsy Fit with more room in the hips, thighs and calves for guys who need it.
          3. Tapered Fit: Similar to our Mugsy Fit but a bit slimmer in the calves and ankles for a more stlyish look on the lower leg.
          4. Bootcut Fit: Similar to our Mugsy Fit but a bit looser in the calves and ankles to comfortably fit over your boots.
          5. What size am I?

            All Mugsys are built with a ton of flexibility and comfort. So when it comes to choosing your size—and we can't stress this enough—don't overthink it!

            Here are our 3 tips to nailing the perfect fit:

            1. Most guys order the same size from Mugsy they normally wear.
              (HINT: This is probably you)

            2. If you’re between sizes, prefer a looser fit or are built like the Hulk, we recommend sizing up.

            3. If you prefer a stylish fit or are super skinny, consider sizing down.

            **WHEN IN DOUBT, SEE #1**

            WASHING & DRYING YOUR MUGSYS

            How should I wash my Mugsys?
            To best maintain your Mugsys: Machine wash on cold, inside out with like colors.

            How should I dry my Mugsys?
            Best practice is to hang dry. If you prefer machines, dry on the low heat cycle only.

            Will my Mugsys shrink in the wash?
            We designed Mugsys to be warp and shrink resistant. Follow the wash instructions above and you'll be golden.

            Will the dye bleed on Mugsy jeans?
            All jeans will bleed in the early stages, especially darker styles. Avoid sitting on light-colored furniture and wearing light-colored clothing or shoes for the first few wears until the dye fully sets in. Avoid over-washing to allow the dye to fully set.

            → For more best practices on jeans maintenance, check out our full post here.

            CONSUMER INFORMATION & PRIVACY

            We collect certain information from our customers and website users in order to run our site and provide the best Mugsy experience possible to all. For further details on what information we collect, how we use it and your rights with respect to your consumer information, please see our privacy policy here.

            GREEN INITIATIVES

            What is Mugsy doing to help the planet?

            • Being friendly to Madre Earth is a big priority for us here at Mugsy:
            • 80%+ of our products are made from sustainable materials, like certified organic cotton and recycled polyester (with the goal of getting to 100% by 2025).
            • 100% recyclable packaging that is even made from recycled materials.
            • Manufacturing partners that are industry-leaders in water and electricity conservation, with state of the art machinery, equipment and on-site water recycling facilities.

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