US Orders

We offer free exchanges and returns within 60 days of purchase. Just use our Exchanges & Returns Portal, and we'll email you a prepaid shipping label.

During the holiday season we extend this period to 90 days (orders from Nov 1 to Jan 1).

International Orders

For international returns or exchanges, you'll need to cover the shipping. Send the items to:

RYDER ECOMMERCE BY WHIPLASHWHIPLASH ATTN MUGSY8970 GLOBALWAY SUITE 100ETNA OH 43062

Once you have your tracking number, share it with us so we can process your return or exchange.

Important Notes:

• Items must be returned in their original condition (new, unused, undamaged).
• FINAL SALE items are not eligible for returns or exchanges.

If you are not entirely satisfied with your purchase, we’re here to help. Below are the details of our refund policy:

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Timeframe: Refund requests must be made within [number of days, e.g., 30 days] of receiving your order.
• Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of Purchase: A receipt or proof of purchase must be provided.

Yes! You can find our stores in Chicago, Boston, Austin, DC, Columbus, and at the Mall of America. Learn more here.

How should I wash my Mugsy jeans?

Machine wash cold, inside out, with like colors.

How should I dry them?

We recommend air drying. If you prefer machine drying, use the low heat setting.

Will my jeans shrink?

Our jeans are designed to resist shrinkage, but follow the care instructions to keep them looking their best.

Will the dye bleed?

Dark colors may bleed initially, so avoid light-colored furniture and clothes for the first few wears.

We offer waist sizes 28 to 44, and inseam lengths of 30, 32, 34, and 36 (depending on waist size).

Our Fits

• Classic Mugsy Fit: Not too tight, not too baggy—just right!
• Casual Relaxed Fit: Roomier in the hips, thighs, and calves for added comfort.
• Tapered Slim Fit: Slimmer through the calves and ankles for a sleek look.
• Bootcut Fit: Wider in the calves and ankles to fit over boots.