To best maintain your Mugsys: Machine wash on cold, inside out with like colors.

Best practice is to hang dry. If you prefer machines, dry on the low heat cycle only.

We designed Mugsys to be warp and shrink resistant. Follow the wash instructions above and you'll be golden.

All jeans will bleed in the early stages, especially darker styles. Avoid sitting on light-colored furniture and wearing light-colored clothing or shoes for the first few wears until the dye fully sets in. Avoid over-washing to allow the dye to fully set.

→ For more best practices on jeans maintenance, check out our full post here.

We offer free US shipping and a few paid expedited options. 

We ship with various carriers, including DHL, FedEx and USPS (tracking will confirm which carrier your package ships by).

We've partnered with Route to offer low-cost shipping protection for your package. If you experienced an issue with your order, file a claim with Route’s team here.

Absolutely! We partner with Global-e to ship internationally. To see which countries we ship to, please select the destination in the country switcher dropdown. Doing so will change the currency on the website accordingly, and at checkout you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if they are not already included in the product price. ​Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. ​It will be noted at

If you want to exchange or return your Mugsys for any reason, just send them back to us within 60 days of purchase via our Exchanges & Returns Portal.

• Free returns when dropped off at a certified FedEx drop off location 
• $7 deducted when the customer chooses the boxed/mailed ship option
  

Product Requirements

• Items must be returned in their original condition (e.g., unused, undamaged, etc.).
• Final sale items are not eligible for exchanges/returns.

What to Expect:

• Once your return hits our warehouse, expect your refund within 5–10 business days.
  
• If you received a defective or wrong item, email team@mugsyjeans.com—we’ll make it right.
• During the holidays, we increase the exchange/return window to 90 days (i.e. orders placed between Nov. 1 - Jan. 1).

To make an exchange or return, visit our Exchanges & Returns Portal.

INTL' EXCHANGES & RETURNS

For international customers, you will need to provide your own label and we ask that you please ship the jeans back to us at the following address:

RYDER ECOMMERCE
ATTN MUGSY
8970 GLOBAL WAY STE 100
ETNA OH 43062-8871
We'll need your tracking number for your return as soon as you have it so we can process your refund/exchange.