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Frequently asked,
all answered.
{ open = !open; transitioning = true })" tabIndex="0"> When do you come out with new styles?
We launch new styles and productsĀ all the time.Join our emails at the bottom of this page for first access and VIP deals.
{ open = !open; transitioning = true })" tabIndex="0"> My size is sold out, when will it be back in stock?
Be the first to know by signing up for the restock notificationĀ on the product page - just select your size and click the 'Notify Me When Available' button to input your email.
{ open = !open; transitioning = true })" tabIndex="0"> How should I wash my Mugsys?
To best maintain your Mugsys: Machine wash on cold, inside out with like colors.
{ open = !open; transitioning = true })" tabIndex="0"> How should IĀ dry my Mugsys?
Best practice is to hang dry. If you prefer machines, dry on the low heat cycle only.
{ open = !open; transitioning = true })" tabIndex="0"> Will my Mugsys shrink in the wash?
We designed Mugsys to be warp and shrink resistant. Follow the wash instructions above and you'll be golden.
{ open = !open; transitioning = true })" tabIndex="0"> Will the dye bleed on Mugsy jeans?
All jeans will bleed in the early stages, especially darker styles.Ā Avoid sitting on light-colored furniture andĀ wearing light-coloredĀ clothing or shoes for the first few wearsĀ until the dye fully sets in. Avoid over-washing to allow the dye to fully set.
āĀ For more best practices on jeans maintenance, check outĀ our full postĀ here.
{ open = !open; transitioning = true })" tabIndex="0"> What shippingĀ options do you offer?
We offerĀ free US shipping and a few paid expedited options.Ā
{ open = !open; transitioning = true })" tabIndex="0"> What shipping carriers do you use?
We ship with various carriers, including DHL, FedEx and USPS (tracking will confirm whichĀ carrier your package ships by).
{ open = !open; transitioning = true })" tabIndex="0"> Do you offer shipping insurance?
We've partnered with RouteĀ to offer low-cost shipping protection for your package. If you experienced an issue with your order, file a claim with Routeās teamĀ here.
{ open = !open; transitioning = true })" tabIndex="0"> Do you ship internationally?
Absolutely! We partner with Global-e to ship internationally. To see which countries we ship to, please select the destination in the country switcher dropdown.Ā Doing so will change the currency on the website accordingly, andĀ at checkout you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
{ open = !open; transitioning = true })" tabIndex="0"> Are international duties and taxes included at checkout?
Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if they are not already included in the product price. āSome countries require duties and taxes to be paid upon delivery and they will be the customerās responsibility. āIt will be noted at
{ open = !open; transitioning = true })" tabIndex="0"> We offer free exchanges & returns, comfort 100% guaranteed for US orders.
If you want to exchange or return your Mugsys for any reason, just send them back to us within 60 days of purchase via ourĀ Exchanges & Returns Portal.
It takes less than a minute and we'll email you a free return shipping label immediately.
Important Policy Notes:
- All exchanges and returns must be initiated via our system and shipped using the return shipping label weĀ email you.
- All items must be returned in the same condition you received them (e.g. new, unused and undamaged).
- Items marked FINAL SALE are not eligible for exchange or return.
- INTL'Ā EXCHANGES & RETURNS
For international customers, ifĀ you want to exchange or return your Mugsys for any reason, just send them back to us within 60 days of purchase via ourĀ Exchanges & Returns Portal.Ā You will need to provide your own labelĀ and we ask that you please ship the jeans back to us at the following address:
RYDER ECOMMERCE BY WHIPLASH
WHIPLASH ATTN MUGSY
9157 MINK ST SW STE 100
ETNA OH 43062-8871
We'll need your tracking number for your return as soon as you have it so we can process your refund/exchange.
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